Exchange and return
Product or money return policy:
The Unicorn online store always meets halfway needs for its customers. If you have any controversial issues, please contact our managers by phone +372 000 0000, we are sure that we can help you!
Return Policy
Goods purchased in the Unicorn online store can be returned or exchanged within the time frame and procedure in accordance with the Federal Law of the Russian Federation “On the Protection of Consumer Rights”.
What groups of products can be returned?
Any, except those that are directly listed in the list of goods prohibited for return, approved by Decree of the Government of the Russian Federation No. 55 of January 19, 1998.
Terms and conditions for returning goods of inadequate quality:
If you discover a defect in the purchased product, you have the right to exchange or return the product.
We provide customers with the opportunity to check the product for defects within 14 days. If a defect is discovered by you after 14 days, we reserve the right to conduct an examination of the goods at our own expense. If, as a result of the examination, it is established that the defects of the goods arose due to circumstances for which the Seller is not responsible, the Buyer will be obliged to reimburse the costs of the examination, as well as costs associated with storage and transportation of the goods. The expert opinion can be challenged in court.
Terms and conditions for returning goods of good quality:
We provide you with the opportunity to return goods of proper quality within 14 days from the date of purchase, provided that the goods have not been used and their presentation and consumer properties are preserved.
Method and terms of refund:
The funds will be returned to the buyer in the same way they were paid – if paying in cash, the refund will also be made in cash within 3 days. When paying by bank transfer, the money will be returned within 10 days.
Exchange/return of goods and refund of previously paid funds are carried out daily from 11 a.m. to 11 p.m. in our store at:
Tallinn, Street Name, 5, 11111 (directions are in the “Contacts” section). We ask you to notify us in advance of your intention to return the money by phone +372 000 0000 or by email email@example.com so that we can take care in advance of the availability of funds at the store’s cash desk.
And most importantly, remember, we never leave a client alone with problems!
